Branch Operation Service Supervisor / Branch Operation Head

Join Bank Nationalnobu, a leading financial institution committed to delivering exceptional banking services, as our Branch Operation Service Supervisor / Branch Operation Head in Kuala Kencana, Papua Tengah. In this pivotal role, you will oversee the daily operations of our branch, ensuring seamless service delivery and customer satisfaction. With a focus on innovation and customer-centric solutions, Bank Nationalnobu is the perfect place to grow your career in a dynamic and supportive environment.

As a Branch Operation Service Supervisor / Branch Operation Head, you will be responsible for managing a team of customer service representatives, training staff, and implementing operational strategies to enhance branch performance. This role offers a unique opportunity to make a significant impact in a rapidly growing region, with the chance to develop your leadership skills and contribute to the success of a leading financial institution.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the branch, ensuring smooth and efficient service delivery.
• Manage and mentor a team of customer service representatives, providing guidance and support.
• Implement and monitor operational strategies to enhance branch performance and customer satisfaction.
• Ensure compliance with regulatory requirements and internal policies.
• Develop and maintain strong relationships with customers and other stakeholders.
• Analyze and report on branch performance metrics to identify areas for improvement.
• Collaborate with other departments to drive overall bank performance and growth.
• Participate in training and development programs to enhance your leadership and management skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 5 years of experience in a supervisory or management role within the banking or financial services industry.
• Strong knowledge of banking operations, products, and services.
• Excellent leadership and communication skills, with the ability to inspire and motivate a team.
• Proficiency in using banking software and systems, such as Core Banking Solution, CRM, and reporting tools.
• Ability to work in a fast-paced and dynamic environment, with the flexibility to adapt to changing priorities.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Knowledge of regulatory requirements and compliance standards in the banking industry.

🛠️ Keahlian

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